Email is the only channel we watch, and it reaches a person rather than a ticket queue.
What gets answered fastest
- Corrections. A wrong fare, a closed stall, a station exit that's changed. Include the page you were on and what you saw instead — these get fixed the same week.
- Questions about a trip. Tell us where you're staying and how many days you have. If the planner couldn't answer it, we want to know why.
- Partnerships and press. Say what you have in mind in the first paragraph.
What we can't help with
We're not a travel agency and we don't sell or book anything, so we can't change a hotel reservation, issue a ticket, or chase a refund. For those, contact the operator or platform you booked with directly.
Replies usually take a day or two. We read everything, even when the answer is just “thanks, fixed.”